Returns & Refunds Policy

1. Returns

We accept returns on eligible items within [14 or 30 days] of delivery.

To qualify:

• Item must be unused and in original packaging.
• Proof of purchase is required.

2. Non-Returnable Items

• Live fish
• Live plants
• Perishable goods
• Custom or special orders
  

3. Dead on Arrival (DOA) Policy (For Live Items)

• Clear photos required within [2 hours] of delivery.
• Fish must remain in unopened bag for verification.
• Refund or store credit will be issued after review.

Shipping costs are non-refundable unless we made an error.

4. Refunds

Once approved:

• Refunds are issued to the original payment method within [5–10 business days].
• Shipping costs are non-refundable.

5. Return Shipping

Customers are responsible for return shipping unless the item was defective or incorrect.