1. Order Processing
- Orders are processed within [1–3 business days] after payment confirmation.
- Orders are not processed on weekends or holidays.
- You will receive a confirmation email once your order has shipped.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on location and order size.
Estimated delivery times:
- Domestic: [2–7 business days]
- International: [7–21 business days]
Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.
3. Live Fish & Plant Shipping (If Applicable)
- Live items are shipped using appropriate packaging to ensure health and safety.
- Customers must ensure someone is available to receive live shipments.
- We are not responsible for delays caused by the shipping carrier.
- Any issues must be reported within [2 hours] of delivery with clear photos.
4. Lost or Damaged Packages
If your package arrives damaged or is lost:
- Contact us within [48 hours]
- Provide photos of damage (if applicable)
We will work with the shipping carrier to resolve the issue.